In this episode of the AFSA Extra Credit Podcast, we chat with Stephen McDaniel, CEO of F&I Sentinel, about a critical question: why do so many F&I product refund solutions fail?

Stephen explores the complexities of the refund process and the real-world consequences for lenders who don't get it right. They also break down some of the most common mistakes lenders make along the way.

Stephen also looks into his crystal ball to discuss the future of refunds and what to look for when choosing a solution for your organization.

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• Blog: afsaonline.org

Have a question or want to suggest a guest? Reach out to us at [email protected] .

Listen now or find the AFSA Extra Credit Podcast on your favorite podcast platform.